Do you need help?
If you have a question about an order, our products or our website, shoot us an email at email@example.com or check out the FAQ section below – the answer might be there already!
Where is my order?
Once your order has been dispatched from our warehouse you will get a shipping confirmation e-mail with your tracking number. Remember that our delivery times refer to business days and if your order hasn't reached you within the promised delivery time, contact us and we will help you.
Note: It can take up to 24h from when you got your shipping confirmation until the tracking to update.
Why haven't I received my order confirmation?
We will send you an order confirmation to your email with the details of your purchase. If you haven’t received a confirmation within 24 hours of your purchase, please check your spam folder and if you still can’t find anything, contact us. Always make sure to enter the correct email when completing your order!
If you were logged in to your account when you placed your order you can always go to your My Page and view your orders.
Can I cancel my order?
You have the statutory right to cancel an order.
I received an incorrect item, what do I do?
We’re sorry to hear that you’ve received wrong item. Let us fix this ASAP for you!
Please drop us an email or you can reach us via private message on Facebook or Instagram.
When you message, please include the following information:
• Your name
• Order number
• Product name and code of the item ordered
• Product name and code of the item received
• Picture of the incorrect item and a description of the incorrect item received
Note: Please do not return the item to us without speaking to our Customer Care team.
What countries does Zero°c ship to?
At the moment Zero°c ships to Sweden and Norway.
Do you charge for shipping?
We offer free delivery.
How can I contact you?
Our goal is to make your shopping easy at Zero°c but sometimes you might end up having questions. We always want to help our customers and that is why we created a FAQ page that might give you a quick response. If you can’t find your question here, or would like to get in touch with us, you can easily send us an email at firstname.lastname@example.org, or a private message via Facebook or Instagram. Please include as much information as possible in your email, so we can provide the best service and answer to your question.
Can I call you?
Online is what we do best. Our Customer Service team works primarily with emails and social media to answer your questions. Please include as much information as possible in your message so we can give you a better and quicker response.
If you receive an error message during check out, make sure you’ve entered the correct details and/or contact your bank. If you’re still having issues, please contact us with the following information:
- What operating system you use (ex. Windows, Mac)
- What internet browser you used
- What payment method you used
- A description of the problem and what time the problem occurred.
- If you receive an error message, please include it in your message.
If your credit or debit card was declined, call your bank for more info. If you used Klarna, please contact Klarna directly.
Is it true that you are a partner with Gore-Tex?
Yes it's true! GORE-TEX has for the first time agreed to enter into a partnership with a startup and we are so excited to offer you urban and fashionable GORE-TEX shoes 😊